Privacy Policy
Effective Date: Friday 29th November 2024
NOS Communicare Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our services, including our website, communication platforms, and any products we provide. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we treat it.
1. Information We Collect
We may collect the following types of personal data from you:
– Personal Identification Information: Name, email address, phone number, company name, billing information.
– Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
– Usage Data: Information about how you use our website, products, and services, such as details of your visits, pages you viewed, and how you navigated our site.
– Communication Data: Any messages you send to us, including customer service inquiries, feedback, or contact via email, phone, or other communication channels.
2. How We Use Your Information
We may use the information we collect for the following purposes:
– Providing Services: To deliver the IT solutions, products, and services you request, manage accounts, and process transactions.
– Improving Our Services: To understand customer needs, improve our products and services, and personalize user experiences.
– Communication: To respond to your queries, send service-related communications, and provide updates about new products, services, or promotions that may interest you.
– Compliance and Legal Obligations: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds:
– Consent: Where you have given consent for the collection and processing of your personal data.
– Contractual Necessity: To fulfill our contractual obligations with you or to take steps at your request before entering into a contract.
– Legitimate Interests: For purposes of improving our services, marketing, or fulfilling business obligations, provided your interests and fundamental rights do not override these interests.
– Legal Compliance: To comply with applicable laws or regulations.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your data in the following situations:
– Service Providers: We may share your data with trusted third-party providers who help us operate our business (e.g., hosting providers, payment processors).
– Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.
– Legal Requirements: We may disclose your data when required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no data transmission method over the internet is 100% secure, and we cannot guarantee the absolute security of your personal information.
6. Your Rights
You have the following rights regarding your personal data:
– Access: You can request a copy of the personal data we hold about you.
– Correction: You can request the correction of any inaccuracies in your personal data.
– Deletion: You can request the deletion of your personal data in certain circumstances.
– Objection and Restriction: You can object to the processing of your personal data or request restrictions on how we process it.
– Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
– Withdraw Consent: Where we rely on your consent to process personal data, you can withdraw your consent at any time.
To exercise any of these rights, please contact us at [insert contact details].
7. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting purposes. After that period, we will securely delete or anonymize your personal data.
8. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to read their privacy policies before providing any personal data.
9. International Transfers of Data
If you are located outside the [insert country/region], please be aware that your personal data may be transferred to and processed in countries outside your own, where data protection laws may differ. We ensure that such transfers are carried out in accordance with applicable data protection laws, with appropriate safeguards in place.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected in an updated version, and the revised date will be displayed at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:
NOS Communicare Ltd
Communications House
St Johns Road
Cambridgeshire
PE2 5EJ
0845 524 0238
info@noscommunicare.co.uk
By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.